Supermarket Customer Service

(8 min.) Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity. Let's face it; you demand the same thing when you go shopping. We all know what poor customer service is all about; we've experienced it in many different stores and no one likes poor customer service.

Topics covered in this safety video include: tips to improve customer service, being ignored, insincerity, lack of follow through, not listening, not being friendly, know as much about your company (policies, procedures, and merchandise), customers will ask questions (know the location of all departments, public restrooms, and general information), know your store's refund and return policy, and never argue.

Program comes with a CD-ROM of written materials, including test questions and answers. English title also includes PowerPoint presentation.