Back Injury Prevention (Retail)

(9 min.) Let's quickly review some tips to improve customer service. Every organization has specific customer service rules, so be sure and follow those procedures. The following ideas have been used successfully in many retail businesses.

Topics included in this safety video are: customer turn-offs, know as much about your company (policies, procedures, and merchandise), the location of all departments, public restrooms and general information, and the store''s refund and return policy.

Program comes with a CD-ROM of written materials, including test questions and answers. English title also includes PowerPoint presentation.